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Privacy Policy

Privacy & Cookies Policy

1. Introduction

At Dog’s Window Brewery, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and securely store your personal data when you visit our website or purchase our goods. We adhere strictly to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect

When you interact with our website, we may collect and process the following data:

  • Identity and Contact Data: Your name, billing address, delivery address, email address, and telephone number.

  • Age Verification Data: Your date of birth or a declaration of age to ensure compliance with UK licensing laws.

  • Financial Data: Payment details. Note: We do not store your full credit/debit card numbers on our servers; these are processed securely by our third-party payment gateways.

  • Transaction Data: Details about payments to and from you, and other details of the products you have purchased from us.

  • Technical Data: Your IP address, browser type and version, time zone setting, browser plug-in types, operating system, and the device you use to access our site.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we use your data to:

  • Fulfil Your Order: To process payments, arrange delivery via our couriers, and manage returns (Performance of a Contract).

  • Verify Your Age: To ensure we are legally permitted to sell age-restricted goods to you (Legal Obligation).

  • Keep You Updated: To email you regarding your order status, or, if you have explicitly opted in, to send you our newsletter featuring new beer releases and brewery news (Consent).

  • Improve Our Website: To analyse how customers use our site so we can improve the layout, product offerings, and overall shopping experience (Legitimate Interest).

4. Who We Share Your Data With

We do not sell your personal data to any third parties. However, to operate our business and fulfil your orders, we must share your data with trusted third parties, including:

  • Delivery Partners: Couriers who need your address and contact details to deliver your parcel and perform Age Verification checks at the door.

  • Payment Processors: Secure gateways that handle your transaction safely.

  • IT and Website Support: Service providers who host our website and manage our e-commerce platform.

5. Data Security and Retention

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Legal Rights

Under UK data protection laws, you have rights in relation to your personal data, including the right to:

  • Request access to your personal data.

  • Request correction of the personal data that we hold about you.

  • Request erasure of your personal data.

  • Object to the processing of your personal data.

  • Request the restriction of processing of your personal data.

To exercise any of these rights, please contact us directly using the details at the bottom of this page.

7. Cookies Policy

What are Cookies? Cookies are small text files that are placed on your computer or mobile device when you browse websites. They help the website work properly and provide information to the site owners.

How We Use Cookies We use cookies for several reasons, categorised as follows:

  • Strictly Necessary Cookies: These are essential for the website to function. They allow you to add beers to your basket, proceed securely to checkout, and verify your age. The site cannot function properly without these.

  • Analytical/Performance Cookies: These allow us to recognise and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

  • Marketing Cookies: If you have interacted with our social media or advertisements, these cookies may be used to track the effectiveness of our marketing campaigns.

Managing Your Cookies When you first visit our site, you will be presented with a cookie consent banner. You can choose to accept all cookies or manage your preferences, opting out of non-essential analytical and marketing cookies.

You can also set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse strictly necessary cookies, some parts of our website (like the shopping cart or age verification) may become inaccessible or not function properly.

8. Contact Us

If you have any questions about this Privacy & Cookies Policy or our privacy practices, please contact us at:

Dog’s Window Brewery 8, Nant-Yr-Adar, Bridgend, CF31 4TY, Wales info@dogswindowbrewery.com 079 29 29 29 30