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Refund and Returns Policy

Refund and Returns Policy

1. Your Right to Cancel (The Cooling-Off Period)

Under the UK Consumer Contracts Regulations, you have the right to cancel your order for any reason within 14 days of receiving your goods.

  • To exercise your right to cancel, you must inform us of your decision via email before the 14-day period expires.

  • If you cancel your order after the goods have been dispatched, you will be responsible for returning the items to us at your own expense.

2. Condition of Returned Items

Because we sell beverages, we must ensure strict quality control and safety standards.

  • To be eligible for a full refund, all returned items must be unopened, intact, and in their original packaging.

  • We cannot accept returns or issue refunds for any cans that have been opened, pierced, or have damaged seals, unless the product itself is faulty.

  • Merchandise clothing must be unworn, unwashed, and in its original retail condition.

3. Damaged, Faulty, or Incorrect Orders

We take great care in brewing and packing your order, but if something goes wrong during transit, we will make it right.

  • Damaged in Transit: If your package arrives damaged or leaking, please accept the delivery and take photographs of the damage immediately. Contact us within 48 hours of delivery with your order number and the photos attached.

  • Faulty Products: If you believe a beer is faulty or “off,” please do not tip it away. Keep the product and contact us immediately so we can investigate the batch.

  • Incorrect Items: If we have sent you the wrong beer or merchandise, let us know and we will arrange for the correct items to be sent out or issue a refund.

4. How to Return Your Items

  1. Email us to notify us of your return, quoting your full name and order number.

  2. Package the items securely to prevent breakage during transit. We recommend reusing the original shipping box if it is still structurally sound.

  3. Post the package back to our brewery address (provided upon return confirmation). We strongly recommend using a tracked shipping service, as we cannot accept responsibility for items lost or damaged in transit back to us.

5. Processing Refunds

Once your return is received and inspected by our team, we will send you an email to notify you that we have received your returned item and whether your refund has been approved.

  • If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment.

  • Refunds typically take 3 to 5 working days to appear in your account, depending on your bank or card issuer.

  • We will refund the full cost of the goods, but we do not refund the original outbound shipping costs unless the items delivered were faulty, damaged, or sent in error.